Skip to main content

Insights on Operations

Industry’s fast-mover advantage: Enterprise value from digital factories

Manufacturing’s leaders in applying Fourth Industrial Revolution (4IR) digital technologies are building on their head start—generating even more value across the entire enterprise.
Article

The winning moves in project-based services

– It’s time for companies to stop regarding project-based services as loss leaders.
Article

How generative design could reshape the future of product development

– Smart algorithms won’t just lead to better products—they could redefine how product development is done.
Article

Digital supply-chain transformation with a human face

– Why building a digitally enabled supply chain is hard, and what to do about it.
Article

Transform the whole business, not just parts

– In a business, the parts link together and compose the whole. And so to improve the whole, you must improve the parts, right?

Featured blog

Operations Blog

Short, sharp insights on all aspects of operations

Special collections

Issue

McKinsey on Industrial services: Reimagining how services organizations grow

– A set of paradigm shifts is forcing companies to rethink their approach to services businesses, to promote both growth and operational efficiency.
Collection

Customer First: Personalizing the customer care journey

Customer care functions that excel can differentiate their company from the competition. This compendium showcases what is possible when companies put customers first.
Collection

Zero-based productivity

ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.

Featured Video

Future of Asia: Manufacturing and supply chains
 

Singapore-based associate partner Alpesh Patel describes the three major technology developments that are radically changing manufacturing and supply chains, along with the steps CEOs and other senior executives must take in order to respond effectively.  

Future of Asia: Manufacturing and trade

Karel Eloot, Shanghai-based senior partner and coleader of McKinsey’s Operations practice and Internet of Things groups in Asia, identifies the critical trends in Asian trade that businesses must understand in thinking through their strategic moves as the region evolves.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

Podcast

How to master the seven-step problem-solving process

– Structured problem solving can be used to address almost any complex challenge in business or public policy.
Article

AI in production: A game changer for manufacturers with heavy assets

– Companies with heavy assets are improving throughput, energy consumption, and profit per hour with customized AI solutions.
Article

The future of manufacturing: Your people

– New technologies are an enabler, not merely a goal in themselves.
Article

Mapping heavy industry’s digital-manufacturing opportunities

– Manufacturing digitization could boost heavy-industry profit margins by three to five points—but only if people can make... the new technologies work at scale. The first article in a new series looks at the opportunity and the sector’s progress.

Want to learn more about how we help clients in Operations?

MORE INSIGHTS

Article

Brexit: The bigger picture—Rethinking supply chains in a time of uncertainty

– UK companies can and should see the current high-uncertainty environment as a spur to rethink their supply chain strategies and... make them more resilient.
Article

Improving warehouse operations—digitally

– A digital twin lets companies design, simulate, and test new warehouse operations and product movements virtually, before starting... up new sites or making changes within existing sites.
Article

The end of IT in retail?

– Retailers who want to stay ahead of the pack and drive business results through technology innovation are rethinking the setup... of their IT departments.
Article

Resilience in transport and logistics

– The transportation-and-logistics sector is especially susceptible to economic shocks. Here’s how to prepare your operations... for a smoother ride.
Article

Bending the cost curve in brick-and-mortar retail

– Retailers can achieve next-generation store efficiency by breaking down silos and optimizing total cost across the value chain.
Article

Supply chain risk management is back

– The world is getting riskier—and the most advanced supply-chain leaders are getting smarter about risk. Is your supply chain... risk-ready?
Article

Supply chain of the future: Key principles in building an omnichannel distribution network

– As omnichannel shopping is becoming the new norm, consumer and retail companies must be ready to deliver fast, impeccable omnichannel... service. Doing so requires a new supply chain network approach.
Article

Enabling a digital and analytics transformation in heavy-industry manufacturing

– To make the most of new digital approaches in manufacturing, heavy-industry players need to put some critical enablers in place.
Article

Rethinking manufacturing and distribution networks in medtech

– Changes in the medtech market have left many companies struggling with their operational footprints. A network redesign can help... them save costs, increase flexibility, and create a competitive edge.
Article

Digital MRO procurement: New solutions for capturing and sustaining more value

– High complexity and low costs have made maintenance, repair, and operations (MRO) categories hard to manage well—even as... value trickles away. New technologies make it easier to plug the leaks.
Article

Predictive maintenance: the wrong solution to the right problem in chemicals

– Chemicals plants often have plenty of good data on equipment performance and reliability. A predictive-maintenance program might... be the worst way to use it.
Sorry, we couldn't find any results. Try removing some filters.

Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

Featured publications

Collection

The great re-make: Manufacturing for modern times

– What does “great” operational excellence look like and how do we get there?
Collection

The work of leaders in a lean management enterprise

– Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.
Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

Connect with our Operations Practice